Prior authorisation is required from Current Automation Mbombela (Pty) Ltd, before any goods will be accepted as returns or for repairs.
No goods will be accepted by our drivers as returns/repairs. A RMA “Return Material Authorisation” is to be completed electronically with our returns department.
Info required from client:
- Invoice number
- Invoice date
- Product code
- Product serial number
- Status of goods and packaging
RMA will first be approved by our management and customers will be notified whether we will accept the return or not. An RMA number will be given to customers electronically or via fax/email. The approved RMA and invoice of sale of the goods is to accompany the goods when returned to Current Automation Mbombela (Pty) Ltd. An RMA fee will apply to all clients, this amount is payable upfront for handling of an RMA. We are not the manufacturer.
Note:
Should management approve the return of goods, the following will apply:
- Goods returned after 7 days: 15% Handling Fee will be charged to all our customers.
- Goods returned after 30 days: Goods will not be accepted.
- CREDIT NOTES Credit notes will only be issued once goods have been tested by our technical department and no fault was found. Credit notes may take between 5~7 working days.
- Refunds For any refunds requested there will be a 10% admin fee charged